Q: How do I place an order?

• A: To place an order, simply browse our website, select the desired toys, and add them to your cart. Follow the checkout process, providing necessary information, and complete the payment.

 

Q: Can I modify or cancel my order after it's been placed?

• A: Unfortunately, once an order is placed, modifications or cancellations may not be possible. Please review your order carefully before confirming the purchase.

 

Q: What payment methods do you accept?

• Currently, We accept major credit/debit cards, only

 

Q: How can I track my order?

• A: Once your order is shipped, you'll receive a shipping confirmation email with a tracking number. You can use this number to track your order on our website or the courier's site.

 

Q: What is your return policy?

• A: Please visit our returns policy section for details.

 

Q: Do you offer international shipping?

• A: Yes, we do offer international shipping. Shipping costs and delivery times vary by location. Please check our Shipping Information section for details.

 

Q: How do I apply a discount code or promotional offer?

• A: During the checkout process, you'll find a field to enter your discount code. Apply the code, and the discount will be reflected in your total before completing the purchase.

 

Q: How do I contact customer service?

• A: You can reach our customer service team via thecosmicvaultllc@gmail.com. We are here to assist you with any questions, concerns, or assistance you may need.

 

Q: What do I do if I receive a damaged or defective item?

• A: Please contact our customer service team within 7 days of receiving the item. Provide clear photos of the damage, and we will assist you in resolving the issue.

 

If you have any other questions or need further assistance, feel free to contact us. We're here to make your shopping experience with The Cosmic Vault enjoyable and stress-free!