At The Cosmic Vault, we strive to ensure that every purchase brings joy and satisfaction to our valued customers. We understand that sometimes, circumstances may arise that require you to return a product. Please read our return policy carefully to ensure a smooth and hassle-free process.

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Return Eligibility:

• We accept returns within 30 days from the date of purchase.

• The item must be unused, in its original packaging, and in the same condition as received.

Items Excluded from Returns:

• "Pre-Owned" or "Non-Returnable." toys

• Items that show signs of use, wear, or damage.

Return Process:

• To initiate a return, please contact our customer service team at info@cosmicvault.com.

• Provide your order number, the name of the item you wish to return, and a brief reason for the return.

• Our customer service team will guide you through the return process and provide you with a return authorization if applicable.

Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective product.

• We recommend using a trackable shipping method for your return.

Refund Process:

• Once the returned item is received and inspected, we will process the refund within 3 days to the original payment method.

• Refunds will not include the original shipping charges unless the return is due to an error on our part.

Exchanges:  No Exchanges accepted

Damaged or Defective Items:

• If you receive a sealed damaged or defective item that was not already specified in the description by us, please contact us within 7 days of receiving the product.

• Provide clear photos of the damaged or defective item, and our customer service team will assist you in resolving the issue.

Cancellation Policy:

• Orders can be canceled within 24 hours of purchase. Contact our customer service team promptly if you wish to cancel your order.​